Store Policy
Customer Care
Invictus Athletics Customer Care Policy
At Invictus Athletics, we are committed to providing exceptional customer care to ensure your satisfaction with our products and services. Our Customer Care Policy outlines our approach to addressing your inquiries, concerns, and feedback. We strive to create a positive and seamless shopping experience for every customer.
Prompt Response:
We value your time and understand the importance of timely assistance. Our customer care team is dedicated to responding to your inquiries within 24 hours of receiving them, excluding weekends and holidays.
Contact Channels:
We offer multiple communication channels for your convenience:
- Email: Contact us at InvictusAthleticsLLC@gmail.com for general inquiries and support
- Live Chat: Engage with our customer care team in real-time via our website's live chat feature.
Product Assistance:
Our knowledgeable customer care representatives are here to help you with any questions regarding our products. Whether you need sizing advice, product specifications, or recommendations, we'll guide you to make an informed decision that aligns with your needs.
Order Status and Tracking:
Stay informed about your order status from purchase to delivery. We provide regular updates on your order's progress, and you can track your package through a secure link provided in your order confirmation email.
Hassle-Free Returns and Exchanges:
If you are not completely satisfied with your purchase, we offer a straightforward return and exchange process. Please review our Returns & Exchanges Policy on our website for detailed instructions.
Warranty and Quality Assurance:
Invictus Athletics stands behind the quality of its products. In the unlikely event of a defect, we offer a warranty period of 30 days for eligible items. Contact our customer care team to initiate the warranty process.
Privacy and Security:
Your personal information is treated with the utmost respect and security. We adhere to strict privacy guidelines, as outlined in our Privacy Policy, to safeguard your data.
Feedback and Suggestions:
Your feedback helps us grow and improve. We encourage you to share your thoughts and suggestions about our products and services. Your input is invaluable to us, and we are always looking for ways to enhance your experience with Invictus Athletics.
Anti-Discrimination Policy:
We are committed to treating all customers with respect and without discrimination based on race, gender, ethnicity, religion, or any other characteristic. Our customer care team is trained to ensure a welcoming and inclusive environment for all.
Customer Care Hours:
Our customer care team is available 9am-4pm MST from Monday to Friday to assist you with any inquiries or concerns.
We take pride in serving our customers and believe that excellent customer care is at the heart of our brand. Should you require any assistance, please do not hesitate to reach out to us. Thank you for choosing Invictus Athletics; we look forward to being a part of your athletic journey.
Invictus Athletics Management
Privacy & Safety
Invictus Athletics Privacy and Safety Policy
At Invictus Athletics, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy and Safety Policy outlines how we collect, use, and protect your data while you interact with our website and services. By using our website, you consent to the practices described in this policy.
Information Collection:
We may collect personal information from you when you visit our website, create an account, place an order, subscribe to our newsletter, participate in surveys, or engage with our content and promotions. The information collected may include your name, email address, shipping address, billing address, payment details, and other relevant data.
Use of Information:
We use the collected information to:
- Process and fulfill your orders efficiently.
- Communicate with you about your order, shipping updates, and account-related matters.
- Personalize your shopping experience and provide product recommendations based on your preferences.
- Send you newsletters, promotional offers, and marketing communications if you opt-in to receive them.
Information Sharing:
We do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your data with trusted service providers who assist us in operating our website and fulfilling your orders. These service providers are obligated to protect your information and can only use it for the purposes we specify.
Cookies and Tracking Technologies:
We use cookies and similar technologies to enhance your website experience, collect usage statistics, and improve our services. Cookies are small data files stored on your device, which help remember your preferences and enable certain features. You can adjust your browser settings to manage cookies or opt-out of targeted advertising.
Data Security:
We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses Secure Socket Layer (SSL) technology to encrypt data transmitted between your device and our servers during the checkout process.
Children's Privacy:
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take appropriate actions to delete the data.
Links to External Sites:
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.
Opt-Out and Data Removal:
You have the right to opt-out of receiving marketing communications from us at any time. You can also request the deletion or correction of your personal information from our database by contacting our customer care team.
Changes to the Policy:
We may update this Privacy and Safety Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant updates through our website or other communication channels.
Contact Information:
If you have any questions, concerns, or requests regarding our Privacy and Safety Policy, please contact our customer care team at InvictusAthleticsLLC@gmail.com
Invictus Athletics Management
Last Updated: February 21st 2025
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments