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Shipping & Returns

Shipping Policy

At Invictus Athletics, we are dedicated to providing you with exceptional service and ensuring your orders are delivered in a timely and efficient manner. Please take a moment to review our shipping policy:

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Processing Time

  • All orders placed with Invictus Athletics have a processing time of 7-14 business days from the date of order confirmation. This processing time does not include weekends or holidays.

  • During peak seasons or promotional events, processing times may be extended. Any delays will be communicated to customers via email.

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Shipping Methods​

  • Shipping costs and estimated delivery times are calculated at checkout based on your location.

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 Order Tracking

  • Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and progress of your shipment.

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Shipping Address

  • Please ensure that your shipping address is accurate and complete when placing an order. Invictus Athletics is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

  • If you need to update your shipping address after placing an order, please contact our customer service team as soon as possible.

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Shipping Times

  • The estimated delivery times vary depending on your location, chosen shipping method, and any unforeseen circumstances that may affect transit. We provide estimated delivery times at checkout for your reference.

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Delays and Exceptions

  • While we make every effort to ensure timely delivery, there may be occasional delays due to factors beyond our control, such as weather conditions, customs inspections, or courier service interruptions. We appreciate your understanding in such cases.

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Order Tracking Assistance

  • If you encounter any issues with tracking your order or have questions about the delivery status, please contact our customer service team for assistance. We are here to help.

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Shipping Notifications

  • You will receive email notifications regarding the status of your order, including order confirmation, shipping confirmation, and delivery updates. Please ensure your email address is accurate to receive these notifications.

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Thank you for choosing Invictus Athletics for your athletic wear needs. We strive to provide you with the best products and service possible. If you have any questions or concerns regarding our shipping policy or your order, please do not hesitate to reach out to our customer service team for assistance. Your satisfaction is our priority.

Return & Exchange Policy

Return Policy:

 

30-Day Returns:
We accept returns within 30 days of delivery, except for items discounted 30% or more, which are final sale.

 

Eligibility for Returns:
We accept returns for refunds and exchanges. Exchanges can only be requested for the same item in an alternate size. If the requested size is unavailable, a refund will be issued.

 

Return Conditions:
To be eligible for a return, items must:

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  • Be unworn, unwashed, and in original condition.

  • Have all original tags attached (if applicable).

  • Be free from pet hair, lint, odors, stains, or excessive pilling.

  • Swimwear must have the original liner attached.

Items that do not meet these conditions may be denied and returned at the customer’s expense.

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Return Process:

  • Contact our support team at InvictusAthleticsLLC@gmail.com. to request a Return Authorization (RA) number.

  • Package the item securely and include the RA number.

  • Ship the item to the provided return address. Customers are responsible for return shipping costs.

 

 Refund Processing:
Once we receive and inspect your return, refunds will be processed within 15-20 business days to the original payment method. Original shipping costs are non-refundable.

 

Return Denials:
Any return delivered beyond 45 days of the original delivery date may be denied. If a return is denied, we will notify you via email and ship the item back to you within 4-7 business days.

 

Sale Items:
Items discounted 30% or more are final sale and not eligible for returns or exchanges.

If you need assistance with a return or exchange, please contact our support team at InvictusAthleticsLLC@gmail.com.

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90-Day Warranty Policy

We stand behind the quality of Invictus Athletics products with a 90-day Warranty from the date of delivery. This policy covers manufacturer defects and product issues occurring within this timeframe.

 

 The following issues may be covered under our warranty policy:

  • Holes

  • Rips/tears

  • Logo/label issues

  • Manufacturing defects

  • Missing features

  • Other unique cases as determined by our support team

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 Reporting a Warranty Issue:
If you receive an incorrect, defective, or damaged item, please submit a support request to InvictusAthleticsLLC@gmail.com immediately. Failure to notify our team before shipping a return may result in the item being subject to our standard Returns Policy, including any associated costs.

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Dye Process Disclaimer:
Our apparel undergoes a custom dye process to create unique color palettes. As a result, there may be slight variations in fit, compression, and fabric texture between colors. Additionally, color may appear differently under various lighting conditions or across different fabrics.

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Sheerness and Care Guide:

  • Some items may exhibit sheerness at full stretch; this is not considered a defect. If sheerness is a concern, please return within the return timeframe.

  • Each product page includes a care guide. Failure to follow care instructions may void the warranty policy.

 

Are Sale Items Covered?
Items purchased directly from Invictus Athletics, including discounted items, are covered under our 90-day Warranty Policy. However, items discounted 30% or more are final sale and ineligible for returns, refunds, or exchanges.

For any questions or to file a claim, contact InvictusAthleticsLLC@gmail.com.

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